Privacy policy.

Who is responsible for your information?

Collingbourne Plant Hire is responsible for personal information collected through this website and through plant hire enquiries. For privacy questions, contact rory@collplanthire.co.uk or call 07540 000234.

Information we may collect

When you submit an enquiry or contact Collingbourne Plant Hire, information may include:

• Your name, email address and telephone number.
• The machine or equipment you are interested in hiring.
• Your requested hire dates.
• Site, delivery or collection information, including a town or postcode.
• Information you choose to include in the enquiry message.
• Booking, availability and hire records where an enquiry progresses to a hire.

How information is used

Information is used to respond to enquiries, check machine availability, prepare quotations, arrange delivery or collection, administer hires, maintain appropriate business records and deal with questions relating to an existing or previous hire.

Information is not sold to advertisers.

Website services and suppliers

The website may use service providers to operate securely and process enquiries. These may include:

• Cloudflare for website hosting, security and related infrastructure.
• Resend for delivery of website enquiry emails when enabled.
• Google Sheets / Google Drive where Collingbourne chooses to use a spreadsheet for machine availability or booking administration.

Only information reasonably required for the relevant service should be processed through these providers.

Cookies and browser storage

The public website currently uses essential browser storage to remember your cookie preference. Non-essential analytics cookies are not currently enabled.

The administration area may use a secure session cookie when live authentication is enabled. This is required to keep an authorised administrator signed in and is not used for advertising.

How long information is kept

Enquiry and hire information is kept only for as long as reasonably necessary to manage the enquiry or hire, maintain appropriate business and accounting records, and meet any legal or contractual obligations that apply.

Your rights

Depending on the circumstances, UK data protection law may give you rights over your personal information, including asking for access, correction or deletion, objecting to certain processing, or asking for processing to be restricted.

To make a request, contact rory@collplanthire.co.uk. You also have the right to raise a concern with the UK Information Commissioner's Office if you are unhappy with how your information has been handled.

Changes to this policy

This policy may be updated as the website, booking process or service providers change. The latest version will remain available on this page.